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Home Trial & Return Policy

We offer a 14 days return policy, which means that you have the possibility to try the product(s) you purchased at home, and, in case you are not satisfied with the item(s), you can send them back to us for free within 14 days – starting from the day that you received your order.

You will be given a full refund of the product(s) at these conditions:

  • the item(s) must have been purchased directly from lgrworld.com;
  • the item(s) must be unused and free of all damage;
  • all original packaging must be intact (case, box, cleaning cloth).

EUROPE:
Send an email to customercare@lgrworld.com specifying in the subject “RETURN + #ordernumber“.

Once the return has been approved, we will organize for the courier to pick the package up from your chosen address. Make sure you include a copy of the Order Confirmation in the package. You will receive the return label and instructions for the courier via email.

As soon as we receive the returned item(s) we will verify the status of the product(s); if the item(s) have passed the quality check we will proceed with the refund, using the same payment method you selected when you made your purchase.

You will receive an email once the refund process has been completed. Please note that it may take from 2 to 10 days for the refund to appear on your statement.

OUTSIDE OF EUROPE:

Send an email to customercare@lgrworld.com specifying in the subject “RETURN + #ordernumber“.

Once the return has been approved, we will organize for the courier to pick the package up from your chosen address. You will receive the return label and instructions for the courier via email.

As soon as we receive the returned item(s) we will verify the status of the product(s); if the item(s) have passed the quality check we will proceed with the refund, using the same payment method you selected when you made your purchase.

You will receive an email once the refund process has been completed. Please note that it may take from 2 to 10 days for the refund to appear on your statement.

For more information or additional questions, you can contact us:

via email: customercare@lgrworld.com– from Monday to Friday from 10am to 5pm (GMT+2)

via telephone: +390643413879 – from Monday to Friday from 10am to 5pm (GMT+2)